Shipping policy

Our goal is to provide you with the best possible customer experience, no matter where you live. Every day, we deliver to thousands of customers worldwide, ensuring the highest level of service and responsiveness.

 

Duties, Taxes & Tariffs

Ortur ships worldwide with tracking services.

Orders dispatched from our EU warehouses are generally delivered without additional import duties. However, shipments to certain destinations — including the United Kingdom, Switzerland, Norway, Iceland, and Macedonia — may be subject to import duties or taxes based on local regulations.

Orders fulfilled from our Global warehouse may also incur import duties, taxes, tariffs, or VAT depending on the destination country. While Ortur strives to minimize additional charges, all applicable import duties, taxes, and customs fees are determined by local authorities and are the responsibility of the customer. These charges cannot be predicted in advance. Failure to pay any applicable duties or taxes may result in delays, non-delivery, or additional fees, and such cases may not be eligible for refunds.

We sincerely appreciate your understanding and continued support.

 

Shipping Methods

We offer global shipping from multiple warehouses to ensure faster delivery and better service for our customers. Your order will be shipped from the nearest available warehouse whenever possible.

Ships from Germany (EU Warehouse)

Our Germany warehouse serves most European destinations, including:
Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Ships from China (Global Warehouse)

Our China warehouse ships to a wide range of international destinations, including:
Argentina, Australia, Austria, Bahrain, Brazil, Canada, Colombia, Cyprus, Fiji, Hong Kong S.A.R., Iceland, Indonesia, Israel, Japan, Jordan, Kuwait, Macau S.A.R., Malaysia, Mexico, Montenegro, New Zealand, Norway, Oman, Philippines, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Thailand, United Arab Emirates, United Kingdom, Guam (U.S.), and Puerto Rico (U.S.).

 

Shipping Providers

We use 4PX, EMS, DHL, DPD, UPS, USPS, and FedEx for shipping.

Processing & Delivery Time

Orders are typically processed within 2 business days, except for unsuccessful payments, pre-orders, or special circumstances.

Estimated delivery time: 5-30 business days (Delivery times are estimates and cannot be guaranteed).

Important Notes

  • Please verify your shipping address before placing an order. If you need to update your address, email us at support@orturlaser.com within 48 hours of purchase.
  • Orders are normally shipped from our US or EU warehouses. If the item is out of stock locally, we will ship from our Global warehouse instead.
  • Orders may be delayed due to force majeure events such as weather conditions, transportation issues, or government regulations.
  • We take precautions to ensure safe delivery. If your item arrives damaged, please contact us at support@orturlaser.com within 3 business days of receiving it.

Ortur assumes no responsibility for delayed or rejected orders due to the following reasons:

  1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
  2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
  3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  4. Aviation contraband, mobile phones, electronic products, fragile products, and other products are unavailable for air freight service due to aviation security regulations.
  5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
  6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
  7. The consignee address is a school, unit, or residential community to which the courier has no access.

 

Order Tracking

Once your order is placed, you will receive an Order Acknowledgment email. When your order ships, you will receive a Shipment Confirmation email with tracking details.